Job Description

Job Description

Job Description

Position Overview

We are seeking a dependable and detail-oriented Restoration Technician to support water mitigation, fire/smoke cleanup, and mold remediation projects in residential and commercial properties.

This role requires professionalism, consistency in documentation, and the ability to follow structured processes in active jobsite environments. Technicians are the face of the company in the field and must communicate clearly with customers, teammates, and management.

Key Responsibilities

Jobsite Setup & Customer Interaction

• Check in with customer or site contact upon arrival
• Review job scope, notes, and drying logs before starting work
• Wear required PPE and confirm safe working conditions
• Maintain a professional and respectful presence at all times

Documentation & Reporting

• Capture consistent before/after photos at all work stages
• Document new damage, changes, and customer concerns
• Record daily moisture readings (affected vs. unaffected areas)
• Compare readings to prior visits and report issues immediately
• Upload photos, notes, and logs before leaving the jobsite

Equipment Monitoring

• Verify operation of air movers, dehumidifiers, and related equipment
• Inspect hoses, drains, filters, and electrical connections
• Adjust equipment placement for optimal drying performance
• Add/remove equipment based on job progress
• Record serial numbers and placement locations

Water Mitigation Services (If Applicable)

• Identify and stop source of water intrusion when possible
• Extract standing water using company equipment
• Remove unsalvageable materials per scope of work
• Set up drying equipment and containment systems

Fire & Smoke Restoration (If Applicable)

• Identify smoke type and contamination level
• Perform soot removal and surface cleaning
• Assist with deodorization procedures
• Support board-up or emergency stabilization services

Mold Remediation (If Applicable)

• Maintain containment and negative air systems
• HEPA vacuum and clean affected areas
• Safely remove and dispose of contaminated materials
• Follow all remediation and safety protocols

Safety & Site Maintenance

• Maintain clean, organized, and hazard-free job sites
• Protect unaffected areas and customer belongings
• Ensure proper containment and debris disposal

Communication

• Provide clear daily updates to customers when required
• Report delays, safety issues, or job concerns immediately
• Document access changes or scheduling issues

End-of-Day Procedures

• Confirm all equipment is operating correctly
• Secure property before leaving
• Complete final walkthrough and required documentation

Immediate Reporting Requirements

Report to management immediately if any of the following occur:

• Moisture levels are not improving
• Equipment malfunction or failure
• Visible mold growth or expansion
• Safety or structural concerns
• Customer complaints or escalation issues

Qualifications

• Valid driver’s license and reliable transportation
• Ability to lift 50–75 lbs consistently
• Comfortable working in wet, damaged, or confined spaces (attics, crawlspaces, etc.)
• Strong communication and customer service skills
• Ability to follow detailed procedures and complete documentation accurately
• OSHA 10 Certification preferred
• IICRC certification preferred (WRT, ASD, FSRT, AMRT, or equivalent)

Work Environment

• Residential and commercial job sites
• Exposure to water, mold, smoke, debris, and construction conditions
• PPE required (provided by company)

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