Gjelina Las Vegas is looking for a Floor Support Associate to join our team. This role ensures the tables and bar are bussed and cleaned in a timely manner. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables and bar throughout service, clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders. In addition provide full operational support to Expediter, Servers, Managers, Bartenders and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures.
This role welcomes customers into their establishment. They create and serve hot or cold beverages, often tailored to the customer's preferences as Baristas. Provide consistent quality in the preparation of cold/hot drinks and brewing of coffee and tea. May a times also be the Barback (Bartender Assistant), is responsible for assisting Bartenders to ensure they have everything they need to serve customers efficiently. Their duties include replacing kegs, restocking glasses and other supplies needed to make drinks and maintaining a clean dining space throughout their shift.
General attributes include maintaining a high customer service focus, taking responsibility and initiative to resolve issues, being decisive, motivated and committed, being flexible, and maintaining high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
Essential duties and responsibilities include reporting for duty on time, maintaining high standards of appearance and hygiene, knowledge of all dishes on the menu, adherence to all health, safety, alcohol control and sanitation protocols, knowing our regulars and encouraging new guests to become regulars, organizing, cleaning, and maintaining all areas of service, preparing the floor at the opening and closing of each shift, clearing dishes and glassware from tables, polishing and restocking glassware and cutlery as needed, assisting the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar, accurately running drinks and food to tables, attending to guest needs at the bar and all tables on the floor, communicating clearly with expo and managers to support with service, understanding the floorplan, table numbers, and seat positions of the entire venue, attending mandatory trainings and pre-shift meetings, supporting the management team in all aspects of in-house service and events, playing barista, knowledge of drip vs espresso, preparing and serving coffee and tea beverages that adhere to the company's freshness and quality standards, maintaining coffee knowledge on current offerings and confidently and accurately communicating product information to guests, actively participating in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies, educating guests and staff on all coffee and teas carried, refilling bottles at the bar, preparing and replenishing garnishes, collecting and washing empty glassware, cleaning up messes, rotating liquor, bottled beer, and wine inventory, following FIFO, first in first out process to keep perishable items fresh, including juices, fruit, wine and beer, assisting staff or managers with operational service as needed, requisiting necessary liquor and bar supplies from warehouse according to standards and policies, keeping beverage back rooms organized and free of clutter, cleaning all bar surfaces during shift and end of the shift, completing all assigned side work pre and post shift, maintaining coffee knowledge on current offerings and confidently and accurately communicate product information, and completing weekly inventory of product according to standards & policies.
Qualifications include minimum 1-2 years restaurant or related experience (preferred), ability to understand and follow written and verbal instructions, ability to use all relevant items of equipment, understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures, ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner, ability to keep calm when faced with any unusual situations, ability to perform the essential functions of the job, ability to take direction, ability to work in a team environment, ability to work calmly and effectively under pressure, must have problem solving abilities, be self-motivated, and organized, able to work in a fast-paced environment, neat, clean, and professional appearance, willingness to work a flexible schedule, including weekends and nights, exhibit a sense of urgency, willingness to work on your feet, has high level of enthusiasm and self-motivation, knowledge of proper food handling, knowledge and use of kitchen forms/systems, and high school education, diploma (or in process) or GED, preferred.
Certificates and training include state approved Alcohol Awareness Training / Certificate (TAM Card), state approved Prevention of Sexual Harassment Training / Certificate, and Food Handler Card. Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety.
Physical demands include standing and walking for long periods of time, lifting and/or moving up to 20 pounds, frequently lifting and/or moving up to 30 pounds and occasionally lifting and/or moving up to 40 pounds, ability to work with restaurant equipment and dishware, bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work environment characteristics include noise level may be moderate to loud, surrounding areas may be wet, hot/cold, slippery, or humid.
We are an equal opportunity employer. The Gjelina Group has created a climate of purposeful inclusion, an environment where all can feel affirmed, safe, valued and allowed to thrive within the company. We appreciate and acknowledge the diversity of humanity, a diversity which includes differences, sex, age, race, ethnicity and national origin, range of abilities, sexual orientation, gender identity, gender expression, financial means, education and political perspective. These beliefs and practices apply to all of our business activities, including decisions for career opportunities or employment.
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