Job Description

Job Title

Pay Rate: $80-$86 Per hour

Summary:

• Work Mode: Hybrid out of New York, NY Office
• 3 days in the office, Tuesday - Thursdays
• Standard Business Hours (EST)

Responsibilities:

• Use Human-Centered Design to uncover customer needs, insights, and jobs to be done for priority product/audience journeys that solve for root causes and deliver on business goals.
• Lead, manage, and facilitate cross-functional workshops to align stakeholders around problems, priorities, and key outcomes.
• Define journey-aligned opportunities and solutions that transform ambiguity into clarity.
• Create experience strategy deliverables such as journey maps, service blueprints, experience roadmaps, and future state visions to communicate opportunities.
• Use storytelling and visualization to drive data-driven decisions and tactics.
• Develop executable roadmaps and experience principles that guide teams from strategy through delivery.
• Collaborate with marketing, product, technology, and other key partners to drive experience strategy implementation, measurement, and continuous improvement.
• Partner on experience strategy practices and rituals, as a key contributor and team player.

Requirements:

• Portfolio required with design/experience strategy or service design project examples.
• 4-6 years of experience applying human-centered design, service design, or design strategy methods, frameworks, and processes in a professional setting.
• Proven experience leading discovery, synthesis, ideation, prioritization, and validation of opportunities and solutions.
• Proven ability in crafting end-to-end journey maps, service blueprints, and future state visions.
• Demonstrated experience in using design, business, and innovation tools.
• Strong leadership, stakeholder engagement, and workshop facilitation skills to influence alignment and change management across large, matrixed teams.

Preferred Skills:

• Bachelor's degree preferred.
• Background in experience strategy, design consulting, or in-house design strategy teams.
• Experience solving for digital experiences (portals, websites, apps, and chats).
• Exposure to B2B, B2C, D2C, or financial services environments.
• Proficiency with creative, whiteboarding, and collaboration tools (Figma, Miro, Microsoft, and Adobe Creative Suite).
• Experience working in or with large organizations.

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