Location: Bethpage, NY or Plano, TX (Onsite)
Duration: Fulltime
Job Description:
Skills Desired:
• 6–12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
• Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
• Proficiency with Cisco CUCM and Cisco Voice Gateways.
• Experience with Cisco CVP and Finesse agent desktop.
• Ability to analyze logs and troubleshoot issues across the full contact center stack.
• Experience in supporting enterprise-level, high-availability telephony environments.
Roles and Responsibilities:
• Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
• Analyze and troubleshoot SIP call flows, signaling, and media-related issues.
• Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.
• Support and maintain Cisco Voice Gateways (CUBE, SIP).
• Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.
• Participate in solution design, capacity planning, testing, deployment, and upgrades.
• Document system configurations, call flows, and technical procedures in line with enterprise standards.
If you are interested, please send me your updated resume ASAP with below details:
Full Name:
Current Location/Zip:
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Current Rate/Salary:
Expected Base Salary:
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Willingness to relocate to job location:
Any Relocation Concern (family/house/weather):
Current/Previous Employer Name:
Preferred Interview timings (Specify Time zone):
Any other job opportunity in process & at which stage:
Overall Experience Summary:
LinkedIn URL:
Looking forward for your response..
Thanks and Regards,
Abhishek Singh
Jconnect Infotech Inc.
168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034
Contact: 856-770-2379
Email: abhi.k@jconnectinc.
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