Job Description

• Location: Canton, MI
• Full-time position

• We are seeking a highly skilled and experienced Senior Technology Consultant to join our fast paced, constantly changing, dynamic team.
• The ideal candidate will have previous experience working with Managed Solution Providers.
• The ideal candidate will have previous experience working independently in the field while troubleshooting or implementing various technologies - INDEPENDENTLY.
• We are a TEAM, but it is important to have the Skills to act Independently while in the field troubleshooting.
• This person will be able to troubleshoot various type of networks for a variety of clients.
• In this role, you will leverage your expertise in technology solutions to troubleshoot, implement and drive innovation and deliver exceptional results for our clients.
• The ideal candidate will possess a strong background in technology consulting, with a particular emphasis on LAN/WAN environments and will be Microsoft Centric.
• Working with LAN/WAN on customer networks is our business, each client could present unique challenges!
• You will work closely with clients to understand their needs, develop strategic recommendations, and implement solutions that enhance their operational efficiency and competitive advantage - while troubleshooting issues that arise.

• Collaborate with clients to assess their technology needs and challenges, providing tailored consulting services that align with their business objectives.
• Design and implement advanced technology solutions, focusing on the Microsoft Platforms.
• Conduct thorough analyses of existing systems and processes to identify areas for improvement and optimization.
• Troubleshooting Internet Performance, Firewalls, Servers, Wireless, VoIP and Connectivity
• Stay abreast of industry trends and emerging technologies, providing thought leadership and strategic insights to clients.
• Help maintain comprehensive documentation, including project plans, technical specifications.
• Work well with our entire team and support others in a mentorship type role while supporting escalated or overflow tickets.

• Bachelor's degree in Computer Science, or a related field; industry certifications a plus.
• Proven experience as a Technology Consultant or similar role, with a strong focus on Managed Solution Providers.
• In-depth knowledge of current technology trends and best practices in the industry.
• Excellent analytical and problem-solving skills, with the ability to think critically and strategically in unique situations.
• Strong communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to manage multiple (yet often small in scope) projects simultaneously while maintaining attention to detail.
• A collaborative mindset with the ability to work effectively in a team-oriented environment.

• Bachelor's degree in Computer Science or a related field.
• Proven experience in an IT Managed Service Provider (MSP) environment.
• LAN/WAN networking expert
• Strong hands-on experience with Microsoft-based technologies and solutions.
• Expertise in troubleshooting networks, including firewalls, servers, wireless, VoIP, and connectivity issues.
• Excellent customer service and client-facing communication skills.
• Ability and willingness to travel to client sites across the Metro Detroit area.

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