Job Description

TRC’s has partnered with our growing client withing the healthcare services organization looking to hire Salesforce Administrator to join their dynamic team! Our client is leading provider of physical therapy and rehabilitation services, dedicated to delivering high-quality, patient-centered care across a growing network of clinics.

The Salesforce Administrator is responsible for the day-to-day configuration, administration, and optimization company's Salesforce platform. This role ensures data accuracy, system efficiency, and alignment with business needs by managing user access, maintaining data integrity, supporting system customization, and overseeing integrations with third-party tools.

Direct Hire:

Could be remote, Hybrid or Onsite- Optional! 

Location: Kennesaw, GA

Essential Functions

• Create, modify, and deactivate user accounts
• Assign and manage profiles, roles, and permission sets
• Perform mass account transfers as organizational changes occur
• Monitor login activity, investigate anomalies, and resolve access issues
• Perform regular data imports and deduplication
• Develop and maintain reports and dashboards with stakeholders
• Utilize dashboards (e.g., Load Exceptions) to identify and correct data issues such as missing or incorrect NPIs
• Ensure data security, quality, and compliance with organizational and regulatory standards
• Create and modify objects, fields, and relationships based on business needs
• Manage record types and page layouts
• Configure workflow rules, Process Builder flows, and validation rules
• Develop formula fields and validation logic to support data integrity and workflows
• Maintain organization-wide defaults (OWD) and sharing settings
• Configure field-level security and object permissions
• Monitor security logs and address vulnerabilities or unauthorized access
• Manage AppExchange applications and evaluate new tools
• Configure and maintain third-party integrations
• Monitor API connections and troubleshoot data synchronization issues
• Monitor system limits, storage usage, and overall platform performance
• Implement Salesforce seasonal releases and test changes in sandbox environments
• Conduct regular system health checks and configuration audits
• Document configurations, customizations, and system changes
• Serve as the primary contact for Salesforce support tickets
• Stay current on Salesforce updates and best practices
• Provide user training, documentation, and adoption support
• Provide end-user support for clinical systems (e.g., scheduling and EMR-adjacent tools)
• Coordinate with vendors and escalate application issues as needed
• Support onboarding, training, and documentation for clinical staff
• Participate in application change control and release testing

Required Skills & Abilities

• Proficiency in Microsoft Word, Excel, and Windows-based applications
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Ability to prioritize workload, manage multiple concurrent tasks, and meet deadlines in a fast-paced environment
• Solid understanding of Salesforce platform architecture, including objects, fields, relationships, profiles, roles, and permission sets
• Hands-on experience with Salesforce data tools such as Data Loader, Data Import Wizard, or similar utilities
• Familiarity with Salesforce automation tools, including Flows, Process Builder, and Workflow Rules
• Understanding of Salesforce security model, including organization-wide defaults (OWD), sharing rules, and field-level security
• Strong analytical and problem-solving skills with the ability to identify data quality issues and recommend practical solutions
• Ability to collaborate effectively with IT, operations, compliance, and business stakeholders to drive platform adoption and data accuracy
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; or 1–3 years of experience in Salesforce administration, CRM management, or a similar role
• At least one relevant certification preferred, such as:
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Other equivalent Salesforce or CRM certifications

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