Job Description

• Conduct telephone and electronic triage assessments using evidence-based clinical protocols and nursing judgment.
• Assess patient symptoms, determine acuity, and provide appropriate care recommendations.
• Schedule urgent or same-day appointments when clinically indicated.
• Provide patient education regarding medications, chronic disease management, preventive care, and home treatment measures.
• Escalate emergent concerns appropriately and direct patients to emergency services when necessary.
• Document all patient interactions accurately and timely within the electronic health record (EHR).
• Collaborate with physicians, advanced practice providers, behavioral health staff, care coordinators, and other interdisciplinary team members.
• Support continuity of care through referrals, follow-up communication, and care coordination activities.
• Monitor patient messages, refill requests, laboratory results, and clinical inboxes in accordance with organizational workflows.
• Obtain prior authorizations for medications, durable medical equipment (DME), and specialty services as required by insurance carriers.
• Coordinate with pharmacies, insurance companies, and specialty providers to facilitate timely patient care and treatment approvals.
• Participate in quality improvement initiatives, population health outreach, chronic care management, and patient satisfaction efforts.
• Maintain compliance with HIPAA, HRSA, Betances Health, state nursing regulations, and organizational policies and procedures.
• Assist with departmental workflows, administrative support functions, and special projects as assigned.
• Perform other duties and responsibilities as assigned to support organizational and operational needs.

• Current NYS Registered Nurse (RN) license in good standing.
• 3 years of ambulatory care or community health experience.
• Strong working knowledge of eClinicalWorks and documentation standards.
• Experience leading or mentoring clinical support staff.

• Strong leadership and organizational skills.
• Excellent communication and conflict resolution abilities.
• Knowledge of EMR systems and clinical workflows.
• Ability to work in a fast-paced, underserved community setting.
• Commitment to culturally competent and patient-centered care.

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