Project Manager -Incident Management Job at United IT Solutions, New Jersey

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  • United IT Solutions
  • New Jersey

Job Description

Project Manager -Incident Management

Mount Laurel, NJ

Fulltime

USC/GC Only

Incident Manager


Must Have Technical/Functional Skills


Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication


Roles & Responsibilities


Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
• Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.
• Creating scripts in ELK, Grafana, AppDynamics, COP
• Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
• Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
• Eliminating manual tool navigation for IM and Alert teams
• Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts


Education


Minimum Graduation

Job Tags

Full time

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