Job Description
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
About us: B&B is a growing commercial mechanical service company that provides HVAC and mechanical solutions for commercial buildings and facilities. Our team supports property managers, facility teams, and building owners with responsive service, maintenance, and project support.
We operate with a strong focus on communication, efficiency, and teamwork between our office staff, estimators, and field technicians. By leveraging tools like ServiceTitan and a remote-friendly work environment, we streamline operations and deliver reliable service to our clients.
At B&B, were building a team of organized, proactive professionals who take pride in supporting field operations and helping projects run smoothly.
Job Summary: The Production Assistant supports daily operational activities by managing incoming communications, coordinating job assignments, and assisting with estimating workflows. This role serves as a key point of contact between customers, field technicians, and internal departments to ensure efficient scheduling, accurate job creation, and timely response to inquiries.
Key Responsibilities:
- Answer and manage incoming phone calls and emails from customers, vendors, and internal staff.
- Respond to and coordinate internal inquiries from field technicians regarding job details, scheduling, and support needs.
- Create and enter new job requests in ServiceTitan .
- Schedule and assign new jobs to the appropriate field technicians based on scope, location, and availability.
- Create estimate opportunities in ServiceTitan for new service or project requests.
- Assign estimate opportunities to the appropriate estimating department or estimator.
- Maintain accurate job records and ensure all relevant information is properly documented.
- Communicate job updates, scheduling changes, and job status to internal teams and field staff.
- Track open jobs, pending estimates, and required follow-ups.
- Support production and operations teams with administrative coordination and workflow management.
- Ensure timely responses to all communications to maintain a high level of customer service.
Required Qualifications (Must Have):
- Hands-on experience with ServiceTitan (required).
- Experience in the Commercial Mechanical industry (HVAC, plumbing, or mechanical contracting environment).
- Strong phone, email, and internal communication skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Experience coordinating work orders, dispatching, or job scheduling.
Preferred Qualifications:
- 2+ years of experience in production coordination, dispatching, or operations support.
- Experience working with field technicians and estimating teams.
- Familiarity with commercial service operations and job lifecycle management.
Key Skills:
- Customer service and professional communication
- Job scheduling and coordination
- ServiceTitan system management
- Administrative organization
- Problem-solving and multitasking
- Team collaboration
Work Environment:
- Fully Remote Position.
- Must have a reliable high-speed internet connection and a professional remote workspace.
- Candidate must be able to work hours aligned with Pacific Standard Time (PST).
- Daily communication will occur through phone, email, ServiceTitan, and internal communication tools.
- Frequent coordination with field technicians, estimators, and operations staff throughout the day.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Fully remote work environment
- Company-provided computer and phone
This is a remote position.
Job Tags
Work at office, Remote work