Job Description

Phone Triage Nurse (RN or LPN)

Little Rock, Conway or North Little Rock clinic

This is strictly a phone triage position, not patient facing.

*In office*

Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Triaging patient phone calls. Not a patient facing role, strictly phone.
• Covering nurse messages when nurses are in clinic or out of the office.
• Provide patient education.
• Utilizing critical thinking skills to distinguish between emergent and non-emergent care.
• Manage prescription refills.
• Maintain patients confidentiality at all times.
• Communicate with Physicians/Nurse/Staff as needed.
• Practice teamwork, service and respect for coworkers and patients.
• Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.
• Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances
• Schedule appointments and diagnostic testing as needed
• Review and treat labs over the phone as needed
• Perform any other related duties as required or assigned.

REQUIREMENTS

Education: High school diploma. Active and unrestricted Registered Nurse License or LPN License.

Experience: Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required.

Knowledge:

• Knowledge of basic computer skills
• Knowledge of medical terminology
• Knowledge proper patient care
• Knowledge of OSHA/HIPAA regulations

Skills:

• Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
• Skill in health information management by appropriately charting patient data.
• Skilled in appropriately taking vital signs and weights if needed.
• Skill intact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Phlebotomy and proper specimen handling.

Abilities:

• Ability to read, understand and follow oral and written instructions.
• Ability to file materials correctly when dealing with daily charts.
• Ability to be a team player.
• Ability to establish and maintain effective work relationships with patients, employees, and the public.

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