Job Description

Job Description

Job Description

OPERATIONS SUPERVISOR – AdventHealth Sports Park at Bluhawk

BLU SFM, LLC

LOCATION: Overland Park, KS

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

AdventHealth Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, Kansas. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

AdventHealth Sports Park at Bluhawk is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor plays a key leadership role in ensuring smooth daily operations, exceptional guest service, and effective team performance across the facility. This position supports operational readiness, safety, and the overall guest experience through hands-on supervision and cross department collaboration.

PRIMARY RESPONSIBILITIES:

• Provide daily supervision, coaching, and support for venue staff.
• Monitor team performance and deliver regular feedback.
• Foster a positive, inclusive, and high-performing team culture.
• Coordinate staffing needs and direct team members to areas requiring additional support.
• Ensure all facility areas-including Turf, Courts, FEC, Sports Performance, Ice Rink, Bars, and GNG-are clean, safe, and guest-ready.
• Support preventive maintenance efforts and report facility needs promptly.
• Ensure all exterior doors are secured at the end of each shift.
• Assist other departments as needed to maintain seamless operations.
• Model and uphold our Guest 1st Service standards.
• Respond to guest concerns in a calm, professional, and solutionoriented manner.
• Maintain general knowledge of facility programs and event schedules.
• Serve as a liaison between guests and internal departments to resolve issues quickly.
• Enforce company policies, procedures, and safety standards.
• Perform Manager-on-Duty (MOD) functions, including execution of Emergency Action Plans, guest interaction, and building safety oversight.
• Address operational incidents and escalate when necessary.
• Prepare and submit operational reports and guest counts using designated systems.
• Complete assigned special projects and daily tasks from management.
• Maintain accurate documentation related to operations and guest services.

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Previous supervisory experience is preferred
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of ice, arcade, turf/court sports, event, and/or facility operations

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