Job Description

Licensed Insurance Agent I

Looking for a role where your customer service skills make a difference and where the company invests in you from day one? Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries.

This is a fast-paced, service-focused role where you'll help residents navigate their renters insurance policies with confidence, while RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success.

We're excited to share the next chapter in how we work together!

Our Richardson, Texas HQ is moving to a 2-day hybrid schedule, creating more opportunities to connect, collaborate, and innovate side by side. There's something powerful about being in the same space, sharing ideas in real time, building stronger relationships, and sparking creativity that moves us forward.

We're looking forward to making the most of our in-office days while continuing to support flexibility and balance for our team. The best of both worlds is here, and we can't wait to see what we accomplish together!

Responsibilities

As a Licensed Insurance Agent I, you'll be the first point of contact for residents calling in for help with their insurance policies. You'll handle:

• High-volume inbound calls (5080/day, peak seasons can be back-to-back)
• Policy servicing transactions including payments, billing questions, rewrites, and edits
• Website navigation and basic troubleshooting
• Select claims and coverage inquiries (within scope)
• Accurate documentation of every interaction in RealPage's proprietary CRM
• Evaluating payment options and alternative arrangements when needed
• Delivering a high level of first-call resolution and customer satisfaction
• You'll work in a structured contact center environment where attention to detail, multitasking, and time management are key.
• Paid Licensing & Training We've Got You Covered

RealPage will:

• Pay for pre-licensing education (52+ hours of self-paced learning completed during work hours)
• Cover up to two exam attempts
• Pay for licensing, renewals, and reimburse most continuing education costs
• Support you through fingerprinting and background requirements

You must obtain your Property & Casualty Insurance License within 30 days of hire.

Schedule Expectations

• Full-time, hourly role
• Flexible scheduling within Contact Center hours
• Saturday shifts required (23 Saturdays per 4-week schedule period)
• Overtime may be required during peak business needs
• Preference for Central or Eastern time zones (varied shift options including 85, 96, 107, 118, 129 CT)

Qualifications

• Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills
• Strong communication skills (verbal & written)
• Ability to type 30+ WPM while speaking with customers
• Comfortable navigating multiple systems and tools at once
• Detail-oriented, organized, and customer-focused
• Able to work in a high-volume, fast-paced environment
• Insurance experience is a plusbut not required
• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Professional demeanor and commitment to confidentiality
• Ability to sit or stand for extended periods
• Willingness to learn quickly and adapt to new processes

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range

USD $17.84 - USD $30.43 /Hr.

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