Job Description

Franchise Business Coach & Vendor Management Specialist

Based in Denver, CO, Gotcha Covered is a leading provider of custom window treatments across the U.S. and Canada, offering a full range of solutions for residential and commercial spaces. Our franchise model combines a low-overhead, high-margin business with lifestyle flexibility, creating an attractive opportunity for entrepreneurial professionals. With a 4.9-star reputation across our system, we pride ourselves on providing exceptional customer experiences, innovative products, and strong franchisee support.

The Franchise Business Coach & Vendor Management Specialist provides proactive, franchisee-centered guidance to help an increasingly diverse community of franchise owners grow strategically, profitably, and sustainably. This role focuses on helping franchisees establish a strong foundation across all key areas of the business modelincluding operations, sales, marketing, customer service, and CRM utilization.

In addition, this position supports vendor program management by helping franchisees understand, adopt, and optimize approved vendor programs and preferred supplier relationships. The goal is to ensure vendor programs are used effectively to enhance profitability, operational consistency, and adherence to brand standards.

Essential Functions

• Work as a team facilitating training and onboarding programs promoting successful franchise launches.
• Collaborate on revising and improving training materials and tools.
• Partner with franchise owners to execute operational plans that achieve revenue and profitability targets.
• Guide franchisees in using business intelligence and KPI data to manage performance and identify growth opportunities.
• Provide consistent coaching and actionable feedback on daily operations, compliance, and performance improvement.
• Conduct regular calls and check-ins to review business progress and key performance metrics.
• Consult with franchisees on operational challenges, helping develop short-term and long-term action plans aligned with the franchise model.
• Analyze and interpret data to identify trends, opportunities, and potential risks.
• Address compliance and performance issues as directed.
• Participate in special projects or assignments to support franchisee development and growth.
• Amount of travel required: 20%

Vendor Program Management

• Assist in implementation and maintenance of approved vendor programs; ensure franchisees understand requirements, pricing, and benefits.
• Partner with internal teams and vendors to communicate updates, promotions, and program changes.
• Support franchisees in onboarding to new vendors, including training on ordering processes, product offerings, and technology tools.
• Monitor franchisee participation in preferred vendor programs; coach to improve adoption and utilization.
• Collect and escalate franchisee feedback regarding vendor performance, product quality, or service issues; Collaborate to find resolutions when necessary.
• Track and report on vendor program KPIs (participation, spend, savings, rebates, etc.) and incorporate insights into coaching discussions.
• Identify opportunities to better leverage vendor programs to improve margins, operational consistency, and customer experience across the franchise network.
• Additional responsibilities as assigned.

Position Qualifications

• Bachelor's degree in Business Management or related field required; Master's degree preferred.
• 35 years of experience coaching or consulting individuals or businesses in various settings.
• Experience in franchising required. Similar roles could be: Vendor Relations Manager, Vendor Partnerships Manager, Vendor & Franchise Operations Manager, and Supplier Relations Manager.
• Experience developing and delivering training materials preferred.
• Experience with vendor programs, supplier relationships, or procurement processes strongly preferred.
• Experience in the window treatment industry a plus.
• Proficient in Microsoft Office 365, Google Workspace, and CRM platforms.
• Comfortable navigating vendor portals and reporting tools to support franchisees.
• Strong knowledge of customer service, business operations, and relationship management.
• Proven ability to coach both high-performing and underperforming franchisees.
• Strong business acumen and ability to interpret financial and operational data.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Strong time management, prioritization, and organizational skills.
• Ability to interpret and apply vendor program guidelines, policies, and procedures.
• Collaborative mindset with the ability to build and maintain productive relationships with franchisees, team members, and vendors.
• Demonstrated success driving measurable performance improvement and business results.

Physical Requirements

While performing the duties of this role, the employee must be able to communicate effectively and efficiently, both in person and virtually. The position requires frequent standing, walking, and use of hands to handle materials or operate office equipment. Occasional lifting of samples, office products, or supplies up to 20 pounds may be required.

Why Join Us?

We offer a flexible, supportive work environment where you can make a meaningful impact on franchisees' success. Our benefits include:

• Medical, Dental, and Vision Insurance
• Long-Term and Short-Term Disability Insurance
• Supplemental Life Insurance
• 401(k)
• Generous Paid Time Off

Equal Opportunity Employer

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.

Job Tags

Similar Jobs