Dispatcher Job at Radiant Plumbing and Air Conditioning, United States

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  • Radiant Plumbing and Air Conditioning
  • United States

Job Description

Radiant Plumbing & Air Conditioning
Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out-we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain-apply today and join the best in the business!

About the Role

This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatch, this role supports inspections and special projects , making it a great fit for someone who likes staying close to the action and contributing beyond the basics.

The Good Stuff
  • Medical, Dental, and Vision Insurance
  • Pet Insurance
  • Work from home
  • Employee Discounts
  • 401k with 4% company match
  • PTO, Paid Holidays, and Paid Parental Leave
  • Company-provided laptop, monitor, and headset
Our Ideal Candidate
  • ServiceTitan experience is required
  • Home services industry experience strongly preferred
  • Comfortable in a fast-paced, high-volume dispatch environment
  • Highly organized with strong attention to detail
  • Strong critical-thinking and problem-solving skills
  • Able to multitask and shift priorities quickly
  • Delivers a consistent 5-star customer experience
  • Empathetic, upbeat, and professional with customers and technicians
  • Confident under pressure and able to hold firm when needed
  • Driven, dependable, and takes ownership of outcomes
  • Able to work 11:00 am-8:00 pm shift.
Job Duties
  • Dispatch and coordinate technicians based on call priority and skill level
  • Build, manage, and adjust daily schedules in real time
  • Debrief technicians and monitor workflow throughout the day
  • Communicate clearly and proactively with customers
  • Track technician performance and support operational goals
  • Assist with inspections, including scheduling, coordination, and follow-up
  • Support special projects related to operations, scheduling improvements, and workflow efficiency
  • Partner with leadership to keep the dispatch function operating at a high level
What You Need
  • High school diploma or GED
  • 1+ year of dispatch experience, preferably in a technician-based environment
  • Proficiency with Microsoft Office or Google Suite
  • ServiceTitan experience required
  • Strong organizational skills with the ability to manage competing priorities

We are Radiant. Hard to join. Harder to leave.

Job Tags

Work at office, Work from home, Shift work

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