Job Description

Banquet Server On Call

Job Category: Food and Beverage

Rivers Casino Philadelphia

1001 N. Delaware Ave.

Philadelphia, PA 19125, USA

Description

Summary: Serves food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Serves customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that "the customer is always right".
• Performs dining room set-up, running side work and closing duties.
• Possess extensive knowledge of the restaurant's menu and wine list, including daily specials.
• Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
• Checks identification to ensure customers are using players cards issued to them and no one else.
• Participates in table and dining room clean up.
• Computes customer checks, operates the POS system and accepts payments.
• Reports tips for each shift.
• Maintains dining room safety and sanitation standards.
• Possess awareness of potential hazards, which could cause, but are not limited to, slipping, ripping, falling or burns.
• Arrives for each shift on time and in full uniform.
• Attends all pre-shift meetings ready to "listen and learn" and share ideas.
• Avoids leaving work area during peak periods.
• Keeps a clean and professional appearance at all times.
• Passes general information and departmental tests.
• Performs all other duties as assigned.

Qualification:

• Must be 18 years or older.
• High school diploma or equivalent.
• Six months or more related experience.
• Must be available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Ability to communicate verbally with other kitchen staff in fast-paced environment.
• Must occasionally lift and/or move up to 50 pounds.
• Able to work with others while maintaining a positive and professional demeanor.
• Regularly required to stoop or kneel and stand for long periods of time.
• Regularly required to move with a sense of urgency, including pivoting and shuffling.

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